Refund policy

Due to the nature of our skincare products, we cannot accept returns or exchanges for opened or used items.

If your order arrives damaged, incorrect, or faulty, please contact us within 7 days of delivery at hello@goldenorganicsco.com with your order number and photographs of the issue.

Where required under Australian Consumer Law, we will provide a replacement, repair, or refund.

This policy does not limit your rights under the Australian Consumer Law.